WinWin Rules and Regulations in Bangladesh

These general terms explain your registration, account use, and rights, and how the platform operates for users located in Bangladesh.

• Agreement to Terms: By creating an account or continuing to use the services, you confirm you have read and accept these Terms, the Privacy Policy, the Responsible Gambling rules, and any market-specific betting rules.
• Eligibility: You must be at least 18 years old and legally allowed to use betting services under the laws of your location. If Bangladeshi law prohibits real money betting, you must not place bets or access related services. You may hold one account only, and all registration data must be accurate and kept up to date.
• Changes to Terms: WinWin may amend these Terms to meet legal, regulatory, or operational needs. Material changes will be communicated where feasible. Continued use of your account after an update means you accept the revised Terms. Review and read updates regularly.
• Proper Use: You agree not to engage in fraud, match-fixing, market manipulation, arbitrage based on obvious errors, multi-accounting, use of bots or scripts, or attempts to bypass geographic or IP restrictions. Use of VPN or proxy to evade blocks is prohibited. The services may be suspended or restricted where use would be illegal.
• Content and IP Protection: All site materials, odds, data, software, trademarks, and content are protected by intellectual property laws. You receive a limited, revocable license to access and use the services for personal, non-commercial purposes. Copying, redistributing, or scraping content is not allowed.
• Liability Limits: The company does not guarantee uninterrupted access and will not be responsible for network failures, system errors, or events beyond its control. To the extent permitted by law, liability for losses is limited to the amount of the relevant bet, the amount in dispute, or the total stakes on affected bets. Nothing limits liability for fraud or for rights that cannot be limited under applicable law.
• Suspension and Closure: The company may suspend or close your account for breaches of these Terms, legal obligations, AML requirements, or integrity risks. Any balance subject to investigation may be frozen pending checks.
• Governing Framework: Services are provided under the laws of the licensing jurisdiction of the operator and applicable international standards. Nothing in these Terms affects rights that cannot be waived under mandatory law.

These general rules apply to all bets placed through your account and complement sport or market-specific terms.

• Eligibility to Bet: You must be 18+ and legally allowed to participate in betting. If you are in Bangladesh and the activity would be illegal, you must not place any bet. Persons involved in an event, such as players, officials, or insiders, may not place bets on that event.
• Bet Acceptance: A bet is accepted only when the betslip shows a confirmed reference ID in your account history. Pre-match bets are accepted until the scheduled start time. Live betting depends on trading availability and market suspension. The platform may reject or limit any bet.
• Minimum and Maximum Stakes: Limits are set per market and shown on the betslip. Limits can change due to risk control. Display currency may be BDT for convenience; settlement currency depends on your payment method and account settings.
• Odds and Price Changes: Decimal odds are subject to change before acceptance. If odds change between submission and acceptance, the bet will be accepted at the updated price only if shown to you, or the bet will be rejected.
• Settlement of Bets: Bets are settled using official results from governing bodies, or trusted data providers. Unless specified, settlement is based on regular time only. Markets that include extra time or super over will be labeled accordingly. Dead-heat rules may apply for shared positions.
• Event Postponement or Abandonment: If an event is postponed or abandoned and not completed within 48 hours, affected bets may be void, except for markets already determined. For multi-legs, only the void leg is settled at odds of 1.00.
• Palpable Errors: If a manifest error occurs in odds, handicap, or market terms, the company may void the affected bet or settle at the correct market price at the time of placement.
• Cash Out: Cash Out or partial Cash Out may be offered on selected markets. Availability is not guaranteed. A request is accepted only when a confirmation appears in your account.
• Restrictions: Bonus funds may be limited to certain markets or minimum odds. We may cap returns for system bets or exotic combinations. Integrity or regulatory concerns can lead to stake limits or bet cancellation before settlement.
• Disputes and Queries: You should raise settlement queries within 30 days of the event. The company may review official sources and adjust settlement if a verified result update occurs.

These rules govern deposits, withdrawals, and account balances for users in Bangladesh.

• Funding Your Account: You may deposit only from a payment method held in your name. Third-party payments are not allowed. Display currency may be BDT for convenience while processing may occur in another currency. Exchange fees or bank charges may apply.
• Deposit Methods and Limits: Available methods can include bank cards, bank transfer, and selected e-wallets or payment processors. Local wallets or bank rails may be unavailable in Bangladesh due to legal restrictions. Method-specific limits, fees, and availability are shown in the cashier. Most deposits credit instantly once approved by your provider.
• Withdrawals: Withdrawals are, where possible, returned to the original funding method. Identity checks must be completed before releasing funds. Typical processing times range from 24 to 72 business hours after approval, excluding provider delays. Fees, if any, are displayed before you confirm the request.
• KYC and Verification: WinWin may request Bangladesh National ID, passport, driving license, proof of address in Bangladesh (utility bill or bank statement), and proof of payment method ownership. Enhanced checks, including source of funds or wealth, may be required for higher volumes under AML rules.
• Transaction Controls: To reduce money laundering risk, you may be required to wager deposited funds at least once before withdrawing. We may set daily, weekly, or monthly payment limits. Transactions that would breach local legal restrictions are not processed.
• Cancellations and Reversals: A pending withdrawal can be cancelled by you until processed. Completed deposits cannot be reversed if already settled by the provider. The company may cancel a transaction if fraud, chargeback risk, or legal issues are detected.
• Chargebacks and Recovery: If you dispute a card or wallet transaction without valid reason, we may suspend the account, deduct fees, and recover amounts due from your balance. Relevant data may be shared with payment partners and authorities as required by law.
• Inactive Balances: Accounts with no login or transaction activity for 12 months may be considered inactive. A modest maintenance fee may apply, subject to legal limits. You can reactivate the account at any time by logging in and completing verification.
• Bonus Funds: Bonuses and free bets are credited under specific rules. Wagering requirements, market exclusions, and minimum odds must be met before bonus-related withdrawals are allowed. Bonus abuse leads to removal of bonuses and associated winnings.

The platform supports safe betting and provides tools to help you manage your activity.

• Control Tools: Set daily, weekly, or monthly deposit limits; loss limits; wager limits; session time reminders; reality checks; time-outs; and self-exclusion for a defined period. Limits take effect as shown in your account, and decreases apply immediately.
• Self-Exclusion: You can request temporary or long-term exclusion. During exclusion, you should not try to open a new account. We will take reasonable steps to prevent betting during the exclusion period.
• Risk Awareness: Consider a self-assessment. Warning signs include chasing losses, betting beyond your means, or neglecting work or family. Keep betting separate from income needed for essentials.
• External Support in Bangladesh: Useful resources include Gambling Therapy, Gamblers Anonymous, and local mental health support such as Kaan Pete Roi and Moner Bondhu. They offer anonymous counselling and guidance online. Seek professional advice if gambling affects your wellbeing.
• Minor Protection: Gambling services are not for minors. Do not share your account or device access with anyone under 18. Use device-level controls and content filters where necessary.

The company applies AML and counter-terrorist financing standards consistent with international frameworks and its licensing jurisdiction, while considering local restrictions applicable to Bangladesh-based users.

• Legal Obligations: We implement customer due diligence, record-keeping, ongoing monitoring, and suspicious activity reporting aligned to FATF guidance and regulatory requirements. Transactions that would breach Bangladeshi law are not allowed.
• KYC Procedures: Before payments or withdrawals, we verify your identity and age using government-issued documents, and may verify your address and payment ownership. For higher risk profiles, we may request source of funds or source of wealth.
• Monitoring and Detection: Automated and manual reviews detect unusual patterns such as rapid deposit and withdrawal cycles, multiple accounts, use of third-party methods, IP anomalies, and activity inconsistent with your profile. Sanctions and PEP screening may be performed.
• Restrictions and Freezing: If we suspect money laundering, fraud, or terrorism financing, we may suspend your account, freeze funds, refuse transactions, and report concerns to relevant authorities. Access to services may remain blocked until checks are complete.
• Your Responsibilities: Provide true, complete information and updated documents when requested. Do not facilitate transfers on behalf of others, and do not use the services to move value across borders in breach of Bangladesh Bank foreign exchange controls.

This section explains how your personal data is collected, used, stored, and shared when you use the services from Bangladesh.

• Data We Collect: Identification data, contact details, date of birth, account and registration information, verification documents, transaction history, device and browser data, IP address, approximate location, chat and email records, preferences, and responsible gambling settings.
• How We Use Data: To create and manage your account, process bets and payments, verify identity, prevent fraud and AML issues, provide customer support, personalise experience, deliver bonuses and promotions where permitted, and comply with legal obligations.
• Legal Bases: Contract performance, legitimate interests in running and protecting the services, legal obligations, and your consent for optional marketing or cookies. You may withdraw consent at any time without affecting prior processing.
• Sharing: We share data with payment providers, KYC vendors, risk and analytics partners, affiliates, and regulators or law enforcement when required. Third parties must process data under confidentiality and security commitments.
• International Transfers: Your data may be processed in countries outside Bangladesh. Safeguards such as standard contractual clauses or equivalent mechanisms are applied where required by law.
• Retention: We keep data for the life of your account and for a minimum period after closure to meet AML and record-keeping duties, typically five years, then securely delete or anonymise it.
• Your Rights: Subject to law, you can request access, correction, deletion, restriction, portability, and object to certain processing. You can opt out of direct marketing at any time. Contact us to exercise rights or to raise a complaint.
• Cookies: We use necessary cookies to operate the site and optional analytics cookies to improve services. You can manage preferences in your browser and in the privacy settings.

The company maintains technical and organisational measures to protect your account, bets, and transactions.

• Technical Protections: TLS encryption for data in transit, encryption or tokenisation of payment data, salted hashing for passwords, network segmentation, WAF and DDoS mitigation, and regular security testing.
• Account Controls: Optional two-factor authentication, device and session management, login alerts, and automatic timeouts. You must keep passwords confidential, enable 2FA, and log out on shared devices.
• Monitoring and Response: Continuous monitoring detects unusual account use, bonus abuse, or high-risk changes. Incident response procedures aim to contain and remediate threats and notify users or authorities where required.
• Access Management: Role-based access, least-privilege controls, staff background checks where appropriate, and security training. Vendors undergo risk assessment and are bound by security obligations.
• Your Responsibilities: Maintain updated contact details, keep your devices secure, avoid public Wi-Fi for transactions, and report suspected unauthorised access immediately so protective actions can be taken.