Responsible Gaming

Gambling always carries the risk of financial loss. Treat it as paid entertainment, not income. On WinWin, you can use limits and reminders to keep play responsible.

• Set an affordable budget before you start.
• Use deposit, loss, and wager limits to control spend.
• Decide your play time and stick to it.
• Never chase losses.
• Keep gambling funds separate from essentials like rent, food, and bills.
• Take regular breaks and check how you feel.
• Track your history to learn and adjust your habits.
• Stop when playing is not fun anymore.
• Read our policy updates so you stay informed.
• Ask for help early if control becomes difficult.

These basics help protect your financial and emotional wellbeing.

Betting addiction can develop gradually. Warning signs need prompt attention.

• Spending more than you can afford
• Needing larger bets to get the same thrill
• Chasing losses after a bad session
• Hiding gambling from family or friends
• Feeling anxious, guilty, or restless when not gambling
• Using gambling to escape stress or problems
• Missing work, classes, or family time because of play
• Borrowing money or selling items to fund bets
• Ignoring bills or essentials to keep playing
• Repeated failed attempts to cut down or stop

Gambling addiction is serious and needs professional attention.

You can take structured steps to regain control. The measures below reduce risk and support safe play. WinWin provides account tools to help you act early.

• Set daily, weekly, and monthly deposit limits.
• Add loss and wager limits to cap exposure.
• Turn on reality checks and session timers.
• Schedule time-outs, from short breaks to longer periods.
• Use self-exclusion for an extended time if needed.
• Review your transaction history and set a personal spending plan.
• Keep payment methods off the account when you are vulnerable.
• Opt out of marketing and bonuses to avoid triggers.
• Increase limits only after a cooling-off period.
• Seek confidential counselling if urges persist.

Independent support is available if gambling is harming you. These services offer confidential advice and help for people in Bangladesh.

• Kaan Pete Roi (Emotional support helpline, Bangladesh): https://www.kaanpeteroi.org
• Moner Bondhu (Counselling and mental health care): https://monerbondhu.org
• National Institute of Mental Health, Bangladesh (Information and services): http://www.nimh.gov.bd
• Gambling Therapy (Global online support): https://www.gamblingtherapy.org
• GamCare (Live chat, forums, self-help tools): https://www.gamcare.org.uk
• Gamblers Anonymous (International meetings and resources): https://www.gamblersanonymous.org/ga

If you are in immediate danger, contact local emergency services.

If you are concerned about addiction, you can contact WinWin Support for guidance and account controls. Our team will help you set limits or block access if required.

• Live Chat in your account
• Help Centre contact form
• Email support via the address listed in the Help Centre
• In-app messages from the Support section
• Request account review for limits, time-outs, or self-exclusion